Frequently Asked Questions

Nine times out of ten it is the server address, not your line. Work down this list and stop when it plays:

1. Make sure the URL starts with http:// not https:// (B1G is the exception and usually wants https://).

2. Log in with Xtream Codes (host + username + password) rather than an M3U link.

3. Switch to the Backup DNS shown in your subscription details, then reload the playlist in the app.

4. On STRONG8K with a VPN, switch to the VPN DNS from your subscription details; the normal STRONG8K host rejects VPN connections. On other servers the VPN DNS is just another host to try.

5. Still nothing? Your ISP is probably blocking the host: turn a VPN on (ProtonVPN has a free tier) and try the hosts again.

If it still fails, open a ticket with the exact error text, your app and whether a VPN is on. We will test the line and move you to a working host.

Hosts that get blocked or taken down are replaced for every affected customer: you receive an email and an in-app popup with the new address, and the Server status page shows live health.

Yes. STRONG8K is the one server that needs a different address on a VPN: its normal host answers VPN connections with 511 or 5XX, so use the VPN DNS from your subscription details there.

Every other server works with its normal host on a VPN. If a stream fails, treat the Backup DNS and the VPN DNS as extra hosts to try, in that order.

Whichever host you use goes in the player's server URL or M3U link, never in your device's network DNS settings.

Some VPN providers are blocked upstream (NordVPN and Surfshark often, ExpressVPN on MEGA OTT). If a stream refuses to start, change the VPN country or try ProtonVPN.

456: your line is locked to the country or ISP it was first used from. If you are travelling or changed provider, open a ticket and we reset the lock.

458: too many connections. Only one stream per connection is allowed, and jumping between channels or scrubbing through VOD very fast can leave connections hanging. Wait a minute, then try again; if it persists we clear the stuck connections for you.

461: the same as 458 on B1G. Also try the backup host and reload the playlist.

No. Opening a DNS address in a web browser always looks broken (404, blank page, Cloudflare errors) and says nothing about the line.

Most servers block direct M3U downloads, and nearly all of them block third-party playlist managers such as IPTV Editor or m3u4u. Log in with Xtream Codes (host, username, password) in your player instead; it is the method every server supports.

If your app only takes an M3U link, try the Backup DNS in the link. Still blocked? Open a ticket and we will tell you whether that server allows M3U at all.

The Smart TV build of Smarters rejects the normal address. Use the Smart TV DNS (also called Smarters DNS) from your subscription details, or log in with the M3U link.

Smarters is unreliable on Samsung and LG in general. IBO Player, Ib Player Pro (14-day trial) or HOT IPTV work much better there.

If the app on your TV has no server URL field at all, it is a third-party app hard-wired to another provider. Install the official player instead.

Yes. On the Subscriptions page click Customize next to the line, tick the bouquets you want and save, then reload the playlist in your app.

Customisation works at the category level (a country, a sport, a VOD genre), not per channel.

If a server has no Customize button, open a ticket with the countries you want and we set it up.

Your line was created with a regional template. Use Customize to enable the missing bouquets (or All Bouquets) and reload the playlist.

New event categories such as a World Cup 4K bouquet are added to the bottom of the category list in your player, so scroll all the way down.

Which channels exist and how they are labelled is decided by the upstream server, not by us. If a category exists on the server but not on your line, a ticket fixes it in minutes.

Install it on as many devices as you like. The number of connections is how many can stream at the same time; a standard line is one connection.

You do not need to log out when switching devices, just close the app on the other one. If two devices play at once the second is refused or buffers; your line is not banned for an accidental overlap.

TREX is always single-connection. For simultaneous streams in several rooms buy a multi-connection plan on MEGA OTT, GOLDEN OTT or V12 OTT, or a second line.

No. Adult (18+) channels and VOD are disabled on every server at the parent panel level, for subscriptions and reseller panels alike. They cannot be enabled on request.

Everything else the server offers is on by default. Non-adult categories such as R-rated movies are unaffected.

Take a cheap trial first, ideally during a big live match, before buying a long plan on a server you have not used.

Rough guide: France, Spain and Portugal do well on STRONG8K, TREX and DREAM4K (DINO and PYTHON 8K on a budget). German sports: TIVIONE or STRONG8K. Tennis and PPV: STRONG8K or TREX. Belgian VOD: TIVIONE, TREX or DREAM4K.

Every line comes with a private DNS shared by a limited number of customers, so it is far less likely to get blocked by ISPs than the public hosts other resellers hand out.

Credit and debit card (with identity verification), crypto (Cryptomus and NOWPayments, including Bitcoin Lightning and Cash App), Binance (direct transfer or a Binance USDT gift card), Coinbase and Skrill.

No card and no crypto wallet? Buy a Binance USDT gift card with your card on G2A or Eneba and send us the code in a ticket; ignore the 'cannot activate in your country' warning, we redeem it on our side. Skrill top-ups also go through a ticket.

Not accepted: PayPal, bank transfer, IBAN, Wise, Interac e-Transfer, Payoneer and iDEAL. If you already sent one of those, cancel it.

Crypto needs network confirmations: Bitcoin and Lightning usually clear within 20 to 30 minutes. 'Pending' on the deposit page only means an invoice was created, so do not clear or recreate it while you wait.

We credit the net amount that arrives. The difference is your wallet or exchange network fee plus the gateway fee, which is why small deposits lose a bigger share. Send slightly more than you need.

Still missing after an hour? Open a ticket with the transaction hash (TXID), the gateway you used and a receipt screenshot. We find the payment and credit it by hand, including underpaid and expired invoices.

Some servers delete a line from their database 30 days after it expires, and a deleted line cannot be renewed. Order a new subscription instead; your balance is not charged for the failed attempt.

Renewals of a live line keep the same username and password, so nothing changes in your apps. If a player still says expired after you bought a new line, it is logged into the old one: remove it and add the new credentials.

Subscriptions: yes where the server supports it, partial or full depending on how much of the plan was used, refunded to your balance.

Trials and reseller panels are non-refundable.

Open a ticket from the subscription and tell us what went wrong; we always try to fix the line before refunding.

That free trial is ZusEPG, our TV guide service. It only provides programme data (an .xml.gz link) for a playlist you already have; it contains no channels and no login.

To watch TV, order a paid IPTV trial (4 or 24 hours) or a subscription under New order. Trials are cheap and let you test a server on your own devices first.